-
$29.95
Anticipated arrival from publisher : First week of March. All orders containing this book will be shipped upon its arrival in the first week of March. Thanks for being patient with us!
The second in the series. Part 1 gives readers the fundamental building blocks that helped Zingerman's to succeed. Inc. magazine named it one of the Best Books for Business Owners! Part 2 takes a look at the traits and tools that make for great leadership.
Interested in buying multiple copies? Add 10-24 copies to your cart, and we'll take $4.95 off each copy! (That's $25 per book.) Add 25 or more copies, and we'll take an additional $5 off each book! (Wow, that's only $20 per book - or 30% off!)
Printed locally on 100% recycled paper.
Please call us rather than putting special requests in the comment form when you order - we'd love to talk to you instead! Call us at 734-930-1919 and we'll do our best to fulfill your request.
-
$29.95
The first in an upcoming series of books by Zingerman's co-founding partner Ari Weinzweig examines the basic building blocks of the culture and structure we know now as Zingerman's. These approaches are applicable whether you're running a law office,a library, a restaurant, a record label, a software firm, or an organic farm - they are the behind-the-scenes "secret" stuff that goes into making a very special, sustainable business of any kind.
Interested in buying multiple copies? Add 10-24 copies to your cart, and we'll take $4.95 off each copy! (That's $25 per book.) Add 25 or more copies, and we'll take an additional $5 off each book! (Wow, that's only $20 per book - or 30% off!)
Printed locally on 100% recycled paper.
Please call us rather than putting special requests in the comment form when you order - we'd love to talk to you instead! Call us at 734-930-1919 and we'll do our best to fulfill your request.
-
$16.95
We wrote the book on customer service!
Based on the principles that have made customer service a bottom-line at Zingerman's, our approach to treating the customer like royalty clearly lays out the steps we teach our staff for both how to give great service, and how to effectively handle customer complaints. Full of tips and tools that are easy to understand and implement, there is something in this book for all size organizations in any industry.
Interested in buying multiple copies? Take $2.95 off each copy when you buy 10-24 copies! (That makes it $14 per book!) When you buy 25 or more, we'll take an additional $2 off each book!
-
$10.00
Get a peek behind the scenes of Zingerman's training!
The Staff Guide is full of the recipes and tools that support the success of the Zingerman's Community of Businesses, plus a few fun extras like cut-out finger puppets of the two founding partners.
-
$500.00
Want to take your business's service and up it to extraordinary?
Invest in ZingTrain's acclaimed training DVDs, and make the tools we’ve learned over 27 years work help your staff excel. We share our down-to-earth service approach in the Zingerman’s 3 Steps to Giving Great Service Training DVD, which features actual Zingerman's employees and customers sharing real-life service scenarios.
On the flip side, the Zingerman’s 5 Steps to Effectively Handling a Complaint Training DVD takes you step-by-step through a service recipe designed to help take the stress out of one of the most challenging encounters in customer service.
Length: approx 20 min. for each plus 30 min. of roundtable discussion extras on the 5 Steps DVD!
All Zingerman’s Training DVDs ship for free and include a sourcream coffeecake from Zingerman’s Bakehouse!
-
$350.00
We share our core customer service concepts from The Art of Giving Great Service Seminar in a fun and memorable lesson that will get your organization started building great service skills and culture into every single element of your organizational activity.
Length: 22 min.
"Last year, I showed it to my employees at the start of our busy season, and we saw an 18% increase in sales! It's the best tool I've found to encourage great service." – Diane Riehm, Riehm Farms, Tiffin, OH
-
$350.00
Our service recipe will help take the stress out of one of the most challenging encounters in customer service. With practice, and using Zingerman's easy-to-follow recipe, you can start seeing complaints as gifts rather than as trials.
Length: 20 min. plus 30 minutes of roundtable discussion extra!
"We recently purchased the 5 Steps to Effectively Handling a Complaint video and have incorporated it immediately into our customer service training for our front line staff." Perry Spencer, University of Michigan Hospital Security
