Zingerman's Guide to Giving Great Service by Ari Weinzweig
We wrote the book on customer service!
Based on the principles that have made customer service a bottom-line at Zingerman's, our approach to treating the customer like royalty clearly lays out the steps we teach our staff for both how to give great service, and how to effectively handle customer complaints. Full of tips and tools that are easy to understand and implement, there is something in this book for all size organizations in any industry.
10-24 copies : $14/book ($2.95 off each)
25+ copies : $12/book ($4.95 off each)