Zingerman's Training DVD Bundle (3 Steps & 5 Steps)

Want to take your business's service and up it to extraordinary?

Invest in ZingTrain's acclaimed training DVDs, and make the tools we’ve learned over 27 years work help your staff excel. We share our down-to-earth service approach in the Zingerman’s 3 Steps to Giving Great Service Training DVD, which features actual Zingerman's employees and customers sharing real-life service scenarios.

On the flip side, the Zingerman’s 5 Steps to Effectively Handling a Complaint Training DVD takes you step-by-step through a service recipe designed to help take the stress out of one of the most challenging encounters in customer service.

Length: approx 20 min. for each plus 30 min. of roundtable discussion extras on the 5 Steps DVD!

All Zingerman’s Training DVDs ship for free and include a sourcream coffeecake from Zingerman’s Bakehouse!