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Virtual Training

The Art of Giving Great Service

We realized early on that in order to deliver an exceptional customer service experience, day-in and day-out, we'd need to focus on more than "just" customer service. This workshop identifies the key elements that contribute to a culture of great service. Equip yourself with tools and techniques for improving customer service and go back to your business with plenty of resources to adapt and put to use right away, including examples from Zingerman’s internal staff training.

The Art of Giving Great Service
key takeaways

What you'll learn

  • How Zingerman's award-winning approach can be adapted to work in your organization
  • New tools and techniques, including role-plays, to help reinforce your customer service improvement initiatives
  • How to identify areas to focus on in order to improve your customer service culture
  • Develop a network of like-minded peers to call upon when roadblocks arise
    details, details

    Upcoming Dates

    • June 20, 2024 | 1:00PM-3:30PM ET

      For an awesome virtual experience, we've got loads of information and tips on what to expect in a ZingTrain virtual workshop, including what information you'll get in advance, and so much more!

      *For the sake of knowing all your options, this virtual workshop is also a member in our Leadership Development Workshop Series, a seasonal bundle of eight virtual workshops designed to build leadership skills and help you grow alongside a cohort of others. Learn more!
      Virtual Training

      The Art of Giving Great Service

      $195.00
      $195.00
      $195.00
      Sold out

      refund policy

      ZingTrain Cancellation Policy: We know things happen, and sometimes at the last minute… That’s why our refund policy has a lot of mutual trust and respect baked into the cake. If you need to modify or cancel your registration for any of ZingTrain’s in-person seminars/workshops or virtual trainings, we ask that you let us know as soon as possible and we’ll work something out. We’d be happy to talk you through alternate options or offer you a refund. Please email us at zingtrain@zingermans.com or give us a call at (734) 930-1919. Unused credits will expire after 5 years.