Service Tools and Techniques for better Customer retention Icon for Class

FEB 05 | SERVICE: Award-Winning Recipes for Customer Service

Regular price $395.00 Sale

8:00AM - 12:00PM at ZingTrain

    Our customer service recipes.
    Yours to use.

    What makes Zingerman's approach to giving great service unique?

    We realized early in the game that in order to deliver an exceptional customer service experience, day-in and day-out, we'd need to focus on more than "just" customer service. 

    This workshop identifies the key elements that contribute to a culture of great service. We'll share our tools and techniques for improving customer service and provide plenty of resources to adapt in your business, including examples from Zingerman’s internal staff training.

    Come to this 4-hour Workshop to:

    • Be able to explain Zingerman’s approach to customer service and how it can be adapted to work in your organization.
    • Use new tools and techniques, including role-plays, to help reinforce  your customer service improvement initiatives.
    • Leave with areas of desire to focus on to improve your customer service culture.
    • Meet a group of peers, creating a network that can help you get past roadblocks.

    Details, Details:

    Our training facility is located HERE - in the heart of Zingerman’s Southside campus, just a scone’s throw away from Zingerman’s Bakehouse, Zingerman's Candy Manufactory, Zingerman’s Coffee Company, and Zingerman’s Creamery. We don’t actually advocate throwing scones at them, but you can stop by to pick up lunch, a cappuccino, some peanut brittle or a half pound of fresh cream cheese after the workshop!

    Workshops run from 8AM - 12NOON. We'll have a light breakfast and plenty of coffee waiting for you from 7:30AM onwards.

    ZingTrain Cancellation & Refund Policy: We understand that your plans can change unexpectedly. If you need to cancel a ZingTrain 2-Day Seminar or 4-Hour Workshop with more than 14 days notice, we will happily give you a full refund (although we will be sad not to see you!) or credit towards a future session. Within 7-14 days we will refund 50%; no refunds for cancellations with less than 7 days notice. Credits expire after 5 years.