Books

Zingerman's Guide to Giving Great Service

We wrote the book on customer service!

Based on the principles that have made customer service a bottom-line at Zingerman's, our approach to treating the customer like royalty clearly lays out the steps we teach our staff for both how to give great service, and how to effectively handle customer complaints. Full of tips and tools that are easy to understand and implement, there is something in this book for all size organizations in any industry.

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refund policy

ZingTrain Cancellation & Refund Policy: We understand that your plans can change unexpectedly. If you need to cancel a ZingTrain 2-Day Seminar or 4-Hour Workshop with more than 14 days notice, we will happily give you a full refund (although we will be sad not to see you!) or credit towards a future session. Within 7-14 days we will refund 50%; no refunds for cancellations with less than 7 days notice. Credits expire after 5 years.