Collection: Training DVDs

3 products
  • Training DVD: Zingerman's 3 Steps to Giving Great Service

    We share our core customer service concepts from The Art of Giving Great Service Seminar in a fun and memorable lesson that will get your organization started building great service skills and culture into every single element of your organizational activity.

  • Training DVD: Zingerman's 5 Steps to Effectively Handling Complaints

    Our service recipe will help take the stress out of one of the most challenging encounters in customer service.

  • Training DVD: Zingerman's 3 Steps to Great Finance

    We believe that Open Book Management has been a key to our financial success and one of the "secrets" behind how we were able to thrive during the recession.