Digital Learning

The Art of Giving Great Service eLearning - 25 SEAT BUNDLE (20% off!)


In these two highly interactive courses, we share the time-tested, customer-approved “recipes” that we use at Zingerman’s to deliver consistently great service.

  • Zingerman's 3 Steps to Giving Great Service
  • Zingerman's 5 Steps to Effectively Handling Complaints

Throughout both courses, learners will hear from real Zingerman’s employees from around the organization, have the chance to reflect on how to apply what they’ve learned to their own workplace, and test their customer service knowledge.  

WARNING: results may include a common language around customer service, new tools to deliver great customer service, and happier customers!

Length: self-paced; approximately 20-25 minutes per course

Deliverables for both courses: Certificate of Completion & Learning Tool for handy ongoing reference

Not sure if it will work for your business?  We encourage you to test it out yourself as a single user, then come back for a bundle once you know it’s the right fit.

Have questions about the nuts and bolts?  Take a look at our Frequently Asked Questions

Want to take a sneak peek at the course? Click here!

*Have many more users?  Give us a call to talk about how we can best serve your team! 734-930-1919

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refund policy

ZingTrain Cancellation & Refund Policy: We understand that your plans can change unexpectedly. If you need to cancel a ZingTrain 2-Day Seminar or 4-Hour Workshop with more than 14 days notice, we will happily give you a full refund (although we will be sad not to see you!) or credit towards a future session. Within 7-14 days we will refund 50%; no refunds for cancellations with less than 7 days notice. Credits expire after 5 years.