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Virtual Training

The Power of Language in Great Service

Tone of voice is key in customer service interactions, and there are times when even the best and most well-intentioned of tones can accidentally turn your customers off when paired with language that hits them wrong.

The Power of Language is a helpful tool for documenting those words and phrases, teaching folks why they might be having an adverse impact, and providing positive alternatives to use instead. We’ll share this long-time favorite tool, give you a chance to start creating your own Power of Language, and highlight some additional ways that our words can impact our work.

Key Takeaways

What You'll Learn

  • How the words we use can be heard differently than intended.
  • Examples of how these tools have been adapted for different situations and different industries.
  • Begin creating your own Power of Language tool for internal training.
    Details, details

    Here's what you need to know...

    This workshop is offered:  

    Monday, December 7, 2020 | 3:00 - 4:30PM ET 

    Friday, January 15, 2021 | 11:00AM - 12:30PM ET 

    For an awesome virtual experience, please be aware that for portions of the workshop, you will be asked to be on video. Also, be sure to grab a notebook or have a notes program open on your computer to take notes, doodle, etc. Your beverage of choice and / or a snack nearby are always a good bet, too!

    Virtual Training

    The Power of Language in Great Service

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    ZingTrain Cancellation & Refund Policy: We understand that your plans can change unexpectedly. If you need to cancel a ZingTrain 2-Day Seminar or 4-Hour Workshop with more than 14 days notice, we will happily give you a full refund (although we will be sad not to see you!) or credit towards a future session. Within 7-14 days we will refund 50%; no refunds for cancellations with less than 7 days notice. Credits expire after 5 years.