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Virtual Training

The Power of Language in Great Service

Tone of voice is key in customer service interactions, and there are times when even the best and most well-intentioned of tones can accidentally turn your customers off when paired with language that hits them wrong.

The Power of Language is a helpful tool for documenting those words and phrases, teaching folks why they might be having an adverse impact, and providing positive alternatives to use instead. We’ll share this long-time favorite tool, give you a chance to start creating your own Power of Language, and highlight some additional ways that our words can impact our work.

The Power of Language in Great Service
Key Takeaways

What You'll Learn


  • How the words we use can be heard differently than intended.
  • Examples of how these tools have been adapted for different situations and different industries.
  • Begin creating your own Power of Language tool for internal training.
    Details, details

    Here's what you need to know...


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    Virtual Training

    The Power of Language in Great Service

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    $45.00
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