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DVD
Training DVD: Zingerman's 5 Steps to Effectively Handling Complaints
Our service recipe will help take the stress out of one of the most challenging encounters in customer service. With practice, and using Zingerman's easy-to-follow recipe, you can start seeing complaints as gifts rather than as trials.
Length: 20 min. plus 30 minutes of roundtable discussion extra!
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- Regular price
- $350.00
- Sale price
- $350.00
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ZingTrain Cancellation Policy: We know things happen, and sometimes at the last minute… That’s why our refund policy has a lot of mutual trust and respect baked into the cake.
If you need to modify or cancel your registration for any of ZingTrain’s in-person seminars/workshops or virtual trainings, we ask that you let us know as soon as possible and we’ll work something out.
We’d be happy to talk you through alternate options or offer you a refund. Please email us at zingtrain@zingermans.com or give us a call at (734) 930-1919. Unused credits will expire after 5 years.
