Training DVD: Zingerman's 5 Steps to Effectively Handling Complaints
Our service recipe will help take the stress out of one of the most challenging encounters in customer service. With practice, and using Zingerman's easy-to-follow recipe, you can start seeing complaints as gifts rather than as trials.
Length: 20 min. plus 30 minutes of roundtable discussion extra!
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"We recently purchased the 5 Steps to Effectively Handling a Complaint video and have incorporated it immediately into our customer service training for our front line staff." Perry Spencer, University of Michigan Hospital Security