Training DVD: Zingerman's 5 Steps to Effectively Handling Complaints

Our service recipe will help take the stress out of one of the most challenging encounters in customer service. With practice, and using Zingerman's easy-to-follow recipe, you can start seeing complaints as gifts rather than as trials.

Length: 20 min. plus 30 minutes of roundtable discussion extra!

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Already purchased the DVD and want access to the e-course? We've got you covered! Just shoot us an email at zingtrain@zingermans.com and we'll get you a super-secret code to download.

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refund policy

ZingTrain Cancellation & Refund Policy: We understand that your plans can change unexpectedly. If you need to cancel a ZingTrain 2-Day Seminar or 4-Hour Workshop with more than 14 days notice, we will happily give you a full refund (although we will be sad not to see you!) or credit towards a future session. Within 7-14 days we will refund 50%; no refunds for cancellations with less than 7 days notice. Credits expire after 5 years.