Guia de Zingerman's Para Un Servicio de Excelencia
We wrote the book on customer service! And then we translated it into Spanish!
Based on the principles that have made customer service a bottom-line at Zingerman's, our approach to treating the customer like royalty clearly lays out the steps we teach our staff for both how to give great service, and how to effectively handle customer complaints. Full of tips and tools that are easy to understand and implement, there is something in this book for all size organizations in any industry.