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Seminar

The Art of Giving Great Service

Build a culture of great service and treat your customers like royalty. Equip yourself, and your team, with the tips and tools to take customer service to the next level, including easy-to-implement (and teach) recipes for giving great service and handling complaints. Discover how to create a culture of great service and learn why it’s crucial to treat your staff with as much care as you treat your customers.

Key Takeaways

What You'll Learn...


  • Acquire a variety of new tools and techniques to create and nurture a culture of great customer service in your organization.
  • Adapt Zingerman’s service recipes – the 3 Steps to Giving Great Service and the 5 Steps to Handling Customer Complaints - to work for your organization
  • Explore Bottom-Line Change – our incredibly handy recipe for implementing organizational changes, including service improvements.
  • Identify and prioritize your action steps to improve the service culture in your organization.
  • Develop a network of peers to call upon for support, to share in successes and get past roadblocks. Laugh out loud, have a-ha moments and realize that lots of well-meaning and well-run organizations face the challenges you do.
  • Tour Zingerman’s Deli and Zingerman’s Bakehouse for a behind-the-scenes peek of how we do things here.
  • Eat delicious breakfasts, lunches, snacks and treats made especially for you by several Zingerman’s businesses. Attendees rarely leave hungry...
itinerary

At this event...


Day One


7:30 AM
Breakfast available

8:00 AM
Welcome, Introductions, Overview
Zingerman's History and Vision
Building a Culture of Great Service
Teaching Service
Defining Service

NOON
Lunch

1:00 PM
Role Plays
Living Service
Homework Assignment

4:00 PM

Adjourn


4:45 PM

Tour of Zingerman's Deli (optional)


Day Two


7:00 AM

Tour of Zingerman's Bakehouse (optional)


7:30 AM

Breakfast Available


8:00 AM
Feedback from Day 1, Overview of Day 2
Debrief Homework
Measuring Service
Rewarding Service
Introducing Bottom-Line Change

NOON
Lunch

1:00 PM
Open Forum (Q&A with staff panel)
Action Planning 
Final Reflection & Debrief

4:00 PM

Adjourn


“I can't say enough good things about the content of the training. So I'll instead say that I was BLOWN AWAY by the facilitation that the trainers brought to the session. Seeing ZingTrain staff interact really drove home the benefits of the concepts we were learning.”

the trainers

The Trainers


March 2-3, 2020

Katie Frank

Arianna Tellez

June 1-2, 2020

Joanie Hales

Arianna Tellez

Seminar

The Art of Giving Great Service

Regular price
$1,250.00
Sale price
$1,250.00
Regular price
Sold out
Unit price
per 

Special Deals:
Buy any 2 seats, get 25% off the 3rd seat
Buy any 3 seats, get 50% off the 4th seat
Buy any 4 seats, get the 5th seat free!
Or, get an open seminar seat to qualify

refund policy

ZingTrain Cancellation & Refund Policy: We understand that your plans can change unexpectedly. If you need to cancel a ZingTrain 2-Day Seminar or 4-Hour Workshop with more than 14 days notice, we will happily give you a full refund (although we will be sad not to see you!) or credit towards a future session. Within 7-14 days we will refund 50%; no refunds for cancellations with less than 7 days notice. Credits expire after 5 years.