What You'll Learn
- Acquire a variety of new tools and techniques to create and nurture a culture of great customer service in your organization.
- Adapt Zingerman’s service recipes – the 3 Steps to Giving Great Service and the 5 Steps to Handling Customer Complaints - to work for your organization.
- Explore Bottom-Line Change® – our incredibly handy recipe for implementing organizational changes, including service improvements.
- Identify and prioritize your action steps to improve the service culture in your organization.
- Develop a network of peers to call upon for support, to share in successes and get past roadblocks. Laugh out loud, have a-ha moments and realize that lots of well-meaning and well-run organizations face the challenges you do.
- Tour Zingerman’s Deli and Zingerman’s Bakehouse for a behind-the-scenes peek of how we do things here.
- Eat delicious breakfasts, lunches, snacks and treats made especially for you by several Zingerman’s businesses. Attendees rarely leave hungry.
At this event
Day One
Breakfast available
Zingerman's History and Vision
Building a Culture of Great Service
Teaching Service
Defining Service
Lunch
Role Plays
Living Service
Homework Assignment
Adjourn
Tour of Zingerman's Deli (optional)
Day Two
Tour of Zingerman's Bakehouse (optional)
Breakfast Available
Debrief Homework
Measuring Service
Rewarding Service
Introducing Bottom-Line Change®
Lunch
Open Forum (Q&A with staff panel)
Action Planning
Final Reflection & Debrief
Adjourn
"Blown away... seeing ZingTrain staff interact really drove home the benefits of the concepts we were learning.”
The Art of Giving Great Service
- Regular price
- $1,650.00
- Sale price
- $1,650.00
- Regular price
-
$1,650.00 - Unit price
- per
Flying solo? Book 30+ days out and save $250
Bringing a flock? Buy 2+ seats and save 20% (Our open seminar seats qualify here, too!)