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Key Takeaways
What You'll Learn
- Acquire a variety of new tools and techniques to create and nurture a culture of great customer service in your organization.
- Adapt Zingerman’s service recipes – the 3 Steps to Giving Great Service and the 5 Steps to Handling Customer Complaints - to work for your organization.
- Explore Bottom-Line Change® – our incredibly handy recipe for implementing organizational changes, including service improvements.
- Identify and prioritize your action steps to improve the service culture in your organization.
- Develop a network of peers to call upon for support, to share in successes and get past roadblocks. Laugh out loud, have a-ha moments and realize that lots of well-meaning and well-run organizations face the challenges you do.
- Tour Zingerman’s Deli and Zingerman’s Bakehouse for a behind-the-scenes peek of how we do things here.
- Eat delicious breakfasts, lunches, snacks and treats made especially for you by several Zingerman’s businesses. Attendees rarely leave hungry.
itinerary
At this event
Day One
8:00 AM
Breakfast available
Breakfast available
8:30 AMWelcome, Introductions, Overview
Zingerman's History and Vision
Building a Culture of Great Service
Teaching Service
Defining Service
Zingerman's History and Vision
Building a Culture of Great Service
Teaching Service
Defining Service
NOON
Lunch
Lunch
1:00 PM
Role Plays
Living Service
Homework Assignment
Role Plays
Living Service
Homework Assignment
4:00 PM
Adjourn
4:45 PM
Tour of Zingerman's Deli (optional)
Day Two
7:30 AM
Tour of Zingerman's Bakehouse (optional)
8:00 AM
Breakfast Available
8:30 AM Feedback from Day 1, Overview of Day 2
Debrief Homework
Measuring Service
Rewarding Service
Introducing Bottom-Line Change®
Debrief Homework
Measuring Service
Rewarding Service
Introducing Bottom-Line Change®
NOON
Lunch
Lunch
1:00 PM
Open Forum (Q&A with staff panel)
Action Planning
Final Reflection & Debrief
Open Forum (Q&A with staff panel)
Action Planning
Final Reflection & Debrief
4:00 PM
Adjourn
"Blown away... seeing ZingTrain staff interact really drove home the benefits of the concepts we were learning.”
In-Person Seminar
The Art of Giving Great Service
- Regular price
- $1,320.00
- Sale price
- $1,320.00
- Regular price
-
$1,650.00 - Unit price
- per
Sold out
ZingTrain Cancellation Policy: We know things happen, and sometimes at the last minute… That’s why our refund policy has a lot of mutual trust and respect baked into the cake.
If you need to modify or cancel your registration for any of ZingTrain’s in-person seminars/workshops or virtual trainings, we ask that you let us know as soon as possible and we’ll work something out.
We’d be happy to talk you through alternate options or offer you a refund. Please email us at zingtrain@zingermans.com or give us a call at (734) 930-1919. Unused credits will expire after 5 years.
