What You'll Learn

• Acquire a variety of new tools and techniques to create and nurture a culture of great customer service in your organization.
• Adapt Zingerman’s service recipes – the 3 Steps to Giving Great Service and the 5 Steps to Handling Customer Complaints - to work for your organization.
• Explore Bottom-Line Change® – our incredibly handy recipe for implementing organizational changes, including service improvements.
• Identify and prioritize your action steps to improve the service culture in your organization.
• Develop a network of peers to call upon for support, to share in successes and get past roadblocks. Laugh out loud, have a-ha moments and realize that lots of well-meaning and well-run organizations face the challenges you do.
• Tour Zingerman’s Deli and Zingerman’s Bakehouse for a behind-the-scenes peek of how we do things here.
• Eat delicious breakfasts, lunches, snacks and treats made especially for you by several Zingerman’s businesses. Attendees rarely leave hungry.