The Art of Giving Great Service eLearning - 1 SEAT
In these two highly interactive courses, we share the time-tested, customer-approved “recipes” that we use at Zingerman’s to deliver consistently great service.
- Zingerman's 3 Steps to Giving Great Service
- Zingerman's 5 Steps to Effectively Handling Complaints
Throughout both courses, learners will hear from real Zingerman’s employees from around the organization, have the chance to reflect on how to apply what they’ve learned to their own workplace, and test their customer service knowledge.
WARNING: results may include a common language around customer service, new tools to deliver great customer service, and happier customers!
Length: self-paced; approximately 20-25 minutes per course
Deliverables for both courses: Certificate of Completion & Learning Tool for handy ongoing reference
Not sure if it will work for your business? We encourage you to test it out yourself as a single user, then come back for a bundle once you know it’s the right fit.
Have questions about the nuts and bolts? Take a look at our Frequently Asked Questions
Want to take a sneak peek at the course? Click here!
*Have many more users? Give us a call to talk about how we can best serve your team! 734-930-1919