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Virtual Training

Handling Difficult Customer Interactions

Customer service is a universal topic - we all want to build positive relationships and please our customers. But sometimes, that’s easier said than done! Whether the customer doesn’t want to do what you’re asking them to do, or they’re furious about a mistake you made, having tools to handle the situation makes all the difference. In this Workshop, we’ll share time-tested tools to de-escalate angry customers, diffuse difficult situations, and get on the same side as our customers

Handling Difficult Customer Interactions
Key Takeaways

What You'll Learn


  • Techniques to get on the customer’s side and work together towards resolution.
  • Tools to minimize complaints before they happen.
  • Calming language and de-escalation techniques for really hairy situations.
    Details, details

    Here's what you need to know...


    This workshop is offered:  

    No future sessions of this workshop planned at this time – we'll let you know if/when it returns!


    For an awesome virtual experience, we've got loads of information and tips on what to expect in a ZingTrain Virtual Workshop, including when you can expect to get all of the workshop information, and so much more!

    Virtual Training

    Handling Difficult Customer Interactions

    Regular price
    $45.00
    Sale price
    $45.00
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    refund policy

    ZingTrain Cancellation Policy: We know things happen, and sometimes at the last minute… That’s why our refund policy has a lot of mutual trust and respect baked into the cake. If you need to modify or cancel your registration for any of ZingTrain’s in-person seminars/workshops or virtual trainings, we ask that you let us know as soon as possible and we’ll work something out. We’d be happy to talk you through alternate options or offer you a refund. Please email us at zingtrain@zingermans.com or give us a call at (734) 930-1919. Unused credits will expire after 5 years.