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Handling Difficult Customer Interactions

Customer service is a universal topic - we all want to build positive relationships and please our customers. But sometimes, that’s easier said than done! Whether the customer doesn’t want to do what you’re asking them to do, or they’re furious about a mistake you made, having tools to handle the situation makes all the difference. In this Workshop, we’ll share time-tested tools to de-escalate angry customers, diffuse difficult situations, and get on the same side as our customers

Handling Difficult Customer Interactions
Key Takeaways

What You'll Learn

  • Techniques to get on the customer’s side and work together towards resolution.
  • Tools to minimize complaints before they happen.
  • Calming language and de-escalation techniques for really hairy situations.
    Details, details

    Here's what you need to know...

    This workshop is offered:  

    Wednesday, May 19, 2021 | 11:00AM - 12:30PM ET 

    For an awesome virtual experience, we've got loads of information and tips on what to expect in a ZingTrain Virtual Workshop, including when you can expect to get all of the workshop information, and so much more!

    Virtual Training

    Handling Difficult Customer Interactions

    $45.00
    $45.00
    Sold out

    refund policy

    ZingTrain Cancellation & Refund Policy: We understand that your plans can change unexpectedly. If you need to cancel a ZingTrain 2-Day Seminar or 4-Hour Workshop with more than 14 days notice, we will happily give you a full refund (although we will be sad not to see you!) or credit towards a future session. Within 7-14 days we will refund 50%; no refunds for cancellations with less than 7 days notice. Credits expire after 5 years.

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