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Virtual Training

Handling Difficult Customer Interactions

Customer service is a universal topic - we all want to build positive relationships and please our customers. But sometimes, that’s easier said than done! Whether the customer doesn’t want to do what you’re asking them to do, or they’re furious about a mistake you made, having tools to handle the situation makes all the difference. In this Workshop, we’ll share time-tested tools to de-escalate angry customers, diffuse difficult situations, and get on the same side as our customers

Key Takeaways

What You'll Learn

  • Techniques to get on the customer’s side and work together towards resolution.
  • Tools to minimize complaints before they happen.
  • Calming language and de-escalation techniques for really hairy situations.
    Details, details

    Here's what you need to know...

    This workshop is offered:  

    Monday, December 7, 2020 | 1:00 - 2:30 PM ET 

    Friday, January 15, 2021 | 9:00 - 10:30 AM ET 

    For an awesome virtual experience, please be aware that for portions of the workshop, you will be asked to be on video. Also, be sure to grab a notebook or have a notes program open on your computer to take notes, doodle, etc. Your beverage of choice and / or a snack nearby are always a good bet, too!

    Virtual Training

    Handling Difficult Customer Interactions

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    refund policy

    ZingTrain Cancellation & Refund Policy: We understand that your plans can change unexpectedly. If you need to cancel a ZingTrain 2-Day Seminar or 4-Hour Workshop with more than 14 days notice, we will happily give you a full refund (although we will be sad not to see you!) or credit towards a future session. Within 7-14 days we will refund 50%; no refunds for cancellations with less than 7 days notice. Credits expire after 5 years.