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Virtual Training

Service Track

Open Book Management goes far beyond sharing financial information—it’s a whole-business system designed to equip people with knowledge to make sound business decisions, share the stress of ownership, and build teamwork around shared definitions of success.

Even without fully opening the books, you can adopt many open book practices to more clearly communicate business goals and engage people at every level to help achieve them. For example, how you structure meetings and build your annual plan can transform the conversations that people have and drive more purposeful behaviors.

Attend this virtual series for a comprehensive set of tools you can readily apply to help communicate more effectively about what matters most!

Service Track
Handling details, details

Choose your Dates


Winter Session
    • The Art of Giving Great Service: Monday February 22, 2027 1:00 -3:30 pm Eastern
    • Handling Difficult Customer Interactions: Thursday March 4, 2027 1:00 - 3:30 pm Eastern
    • Keeping Score on Service: Monday March 15, 2027 1:00 - 3:30 pm Eastern
    key takeaways

    What you'll learn

    • Key elements of a great service culture and techniques to start improving right away.
    • A dependable approach for navigating difficult customer interactions.
    • Practical ways to capture and measure customer feedback, and turn it into action.
    • Examples and tools from Zingerman's own approach to service.

    The workshops are scheduled close together so you can build momentum, try new tools between sessions, and see how the pieces fit together. Attend all four for the full picture and the best price.


    Virtual Training

    Service Track

    $300.00
    $300.00
    $450.00
    Sold out

    refund policy

    ZingTrain Cancellation Policy: We know things happen, and sometimes at the last minute… That’s why our refund policy has a lot of mutual trust and respect baked into the cake. If you need to modify or cancel your registration for any of ZingTrain’s in-person seminars/workshops or virtual trainings, we ask that you let us know as soon as possible and we’ll work something out. We’d be happy to talk you through alternate options or offer you a refund. Please email us at zingtrain@zingermans.com or give us a call at (734) 930-1919. Unused credits will expire after 5 years.