30 Years of Timeless Training
April 30-May 1, 2024
Ann Arbor, Michigan
As Zingerman’s has grown, we’ve addressed challenges that all organizations face: maintaining a positive culture, providing consistently great customer service, creating clear expectations for staff… all while turning a profit!
This year, ZingPosium is turning our organization inside-out. Take advantage of our decades of learning and making mistakes with two days chock full of our solutions.
Explore the internal systems and practical tools we’ve developed to respond to common needs within an organization. Training methods we developed thirty years ago are still solving our problems today. And we’ve continued to innovate and evolve to meet the needs of a growing organization and modern workplace culture.
What You'll Learn
- Key systems we developed and stand by to address common challenges in organizations
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Timeless business tools to adapt and strengthen your organization's success
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Honest perspectives from different thought leaders throughout Zingerman's Community of Businesses
- Innovations in our training methods as we react to current events and learn more about work culture and human behavior
- Similar challenges that other progressive business leaders face and support as you begin to work through them
Plus! You'll get an out-of-this-world Zingerman's experience, including delicious, shared meals from across our restaurants, and official ZingPosium swag!
“...an extraordinary experience! I gained many insights and new connections.”
Who Will Inspire
Keynote: Paul Sagniaw
Co-Founding Partner, Zingerman's
Paul Saginaw is making a rare public speaking appearance to share the key elements to mindfully choosing the culture you want and how to sustain it over time. He'll explore ways you can identify, adapt, and strengthen your culture. Leave with cultural considerations that you hope to preserve and perpetuate and give some thought to any cultural customs you may want to shift going forward.
Keynote: Ari Weinzweig
Co-Founding Partner, Zingerman's
Building on the work from Part 1 of his Guide to Good Leading book series, Ari Weinzweig will debut further key findings about what helps great organizations function. Over four decades in business, he and Paul have found that living in harmony with certain truths makes you much more likely to thrive. These core concepts (aka “Natural Laws”) honor human nature and greatly help guide your planning and decision making. Explore his new findings and learn powerful ways to use them in your organization to become more successful and sustainable, all while creating positive lives for your employees and customers!
Katie Frank & Joanie Hales
Managing Partner, ZingTrain
Trainer, ZingTrain
Does your organization struggle with defining ‘great service’? How would your customers rate their experience with your business? How would you make sense of the feedback and turn it into action?
For the first time, Katie Frank and Joanie Hales are sharing the techniques we’ve been honing to elevate your customer experience for those who are already big fans of what you do. Explore how to take satisfied customers and solidify them as lifetime customers. Leave with resources that are best invested in honoring your happy customers and making them loyal for life.
Amy Emberling & Elnian Gilbert
Co-Managing Partner, Zingerman's Bakehouse
Trainer, ZingTrain
Providing opportunities for skill development and career growth is essential for employee retention and satisfaction, but it can be challenging to implement effectively. We firmly believe that employee training can communicate clear expectations and set up your employees for long-term development and success. Amy Emberling will take the stage alongside Elnian Gilbert to demystify the structure of effective training plans and share key elements of how to design them. You will leave with some training plans drafted, as well as other tips we've learned over the years.
Veretta Nix
Director, Department for People, Zingerman's
Explore the importance of fostering inclusive workplaces and learn practical strategies for creating environments where individuals feel valued, respected, and empowered to contribute their best work. Veretta Nix will share traits of an inclusive leader, opportunities and challenges of inclusive leaders, and how creating inclusive systems and practices is crucial for fostering innovation and collaboration. Leave with a deeper understanding of its importance and ways to foster more diversity, equity, and inclusion in your workplaces to cultivate an environment where all individuals can thrive and succeed.
The Schedule
Monday, April 29 at Miss Kim
Welcome reception at Miss Kim (optional)
Tuesday, April 30 at ZingTrain
Breakfast
Welcome, Intros, Agenda
Morning Sessions
Lunch
Afternoon Sessions
Reflections
Adjourn
Dinner at Zingerman's Roadhouse
Wednesday, May 1 at ZingTrain
Breakfast
Welcome Back
Morning Sessions
Lunch
Afternoon Sessions
Final Reflections
Adjourn
ZingPosium
- Regular price
- $1,750.00
- Sale price
- $1,750.00
- Regular price
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- Unit price
- per